Returns & Exchanges

We want you to feel confident and beautiful in your Luana the Label pieces, which is why we offer a 30-day return window for all unworn items in their original condition. Whether you need a different size or a complete refund, our streamlined process ensures your satisfaction is our top priority.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Carefully place the garments in their original packaging, ensuring all tags are attached and the items are free from makeup, perfume, or signs of wear.

• 3.
  Ship It Back

  Print your prepaid shipping label provided by the portal, secure it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund or ship your exchange item within 5-7 business days.