Frequently Asked Questions

Everything you need to know about shopping with Luana the Label.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the domestic region. International orders may take 10-15 business days depending on customs processing.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that sale items are final sale.

How do I know which size to choose?

Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for specific measurements.

Are your materials sustainably sourced?

At Luana the Label, we prioritize ethical production. We use organic cotton and recycled fabrics whenever possible to minimize our environmental footprint.

Can I change or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. You can request a change or cancellation within 1 hour of purchase by emailing our support team.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now, Pay Later options like Klarna and Afterpay.